Policies

Lambton Elderly Outreach (LEO) is committed to providing services that are accessible to all persons covered by its mandate. Feedback about services and the way they are provided to clients is welcomed and important to LEO.

Lambton Elderly Outreach (LEO) is committed to working towards full compliance with current standards of the Integrated Accessibility Standards Regulation (IASR) Policy, Regulation 191/11, under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and any expected upcoming legislations such as Accessible Canada Act as they are introduced. 

This policy describes how LEO will ensure it takes all reasonable measures to provide accessible client service to clients with disabilities.

This procedure describes how Lambton Elderly Outreach (LEO) will provide notice on disruptions in our facility services to people with disabilities.

Patient care is the core business of Home and Community Care Support Services. Patients, caregivers and families are key partners in care, supported by a Patient Bill of Rights that sets the foundation for how they can expect to interact with and be treated by each Home and Community Care Support Services employee, as well as those of our contracted service provider organizations.  

 LEO is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in inclusion and equal opportunity. LEO is committed to meeting the needs of people with disabilities promptly and shall do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. LEO is committed to developing, implementing, and maintaining policies that govern how the organization achieves or will achieve accessibility by meeting this Regulation. To facilitate this commitment, LEO has established, maintained, and documented a multi-year accessibility plan that is reviewed and updated at least once every five years to identify progress made in addressing barriers and will be posted on the LEO website.